7qbet Privacy Policy

1. Introduction

7qbet is an online casino and sports betting platform operated for players based in Bangladesh. We are committed to protecting the privacy and security of personal data that our players, visitors, and users entrust to us. This Privacy Policy describes how we collect, use, store, share, and protect personal information in connection with the 7qbet platform accessible at 7qbet.bio.

This policy applies to all personal data processed by 7qbet regardless of the medium through which that data is provided — whether through our website, mobile application, live support chat, email correspondence, or any other channel. Please read this policy in full before using the platform. If you have questions about any part of this policy, contact us at [email protected].

2. Data Controller

For the purposes of this Privacy Policy, 7qbet acts as the data controller in respect of all personal data collected through the platform. As data controller, 7qbet determines the purposes and means of processing personal data and is responsible for ensuring that all processing activities comply with applicable data protection principles.

All data-related inquiries, access requests, correction requests, deletion requests, and complaints may be directed to our support team at [email protected]. We will respond to all data-related requests within thirty days of receipt.

3. Information We Collect

7qbet collects personal data in two main ways: directly from you when you interact with the platform, and automatically through technical means when you use our services. The categories of personal data we collect directly from you include:

• Registration data: full name, date of birth, residential address, email address, and mobile phone number.
• Identity verification documents submitted during KYC: national identity card, passport, driving licence, and proof of address documents such as utility bills or bank statements.
• Payment data: mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account references, and transaction records associated with deposits and withdrawals.
• Correspondence data: support tickets, live chat transcripts, and emails you send to us, including the content and metadata of those communications.
• Responsible gaming preferences: self-exclusion elections, deposit limits, loss limits, and session reminder settings you configure in your account dashboard.

In addition to data you provide directly, 7qbet automatically collects the following technical and behavioural data when you use the platform:

• Device and connection data: IP address, device type and model, operating system, browser type and version, and mobile network operator.
• Usage data: pages visited, navigation paths, session duration, game titles accessed, bet amounts, and feature interactions.
• Cookie and tracker data: session cookies, persistent preference cookies, and analytics identifiers as described further in Section 6.

4. How We Use Your Information

7qbet uses personal data solely for lawful purposes directly related to the operation of the platform and the delivery of a safe, fair, and enjoyable experience for players in Bangladesh. Specifically, we process personal data for the following purposes:

• Account management: creating and maintaining your player account, authenticating your identity at login, and managing your account preferences and settings.
• Transaction processing: handling deposits via bKash, Nagad, Rocket, Upay, and card networks, and processing withdrawal requests to the verified payment method on your account.
• KYC and fraud prevention: verifying your identity and age, detecting and preventing fraudulent activity, money laundering, and other financial crime.
• Responsible gaming: monitoring gameplay patterns to identify potential problem gambling behaviour, applying self-imposed restrictions you have selected, and providing support where concerns are flagged.
• Customer support: responding to your support tickets, live chat sessions, and email inquiries, and maintaining a record of communications for quality and training purposes.
• Marketing and promotions: sending you bonus offers, promotional updates, and platform news — but only where you have provided explicit consent. You may withdraw consent at any time by updating your communication preferences in the account dashboard or by contacting [email protected].

5. Legal Basis for Processing

7qbet processes personal data only where a lawful basis exists. The legal bases we rely on are:

• Contractual necessity: processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering, including account management, payment processing, and KYC verification.
• Legitimate interests: processing carried out for fraud detection, platform security, responsible gaming monitoring, and improving the quality and performance of our services, where these interests are not overridden by your rights.
• Consent: processing for direct marketing and non-essential cookies, where you have given us your prior explicit consent. You may withdraw consent at any time.
• Legal obligation: processing necessary to comply with applicable laws and regulations, including anti-money laundering requirements, financial crime reporting obligations, and lawful requests from competent authorities.

6. Cookies and Tracking Technologies

7qbet uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse usage patterns. We use three categories of cookies:

• Strictly necessary cookies: essential for core platform functionality such as maintaining your login session and retaining items in your account settings. These cannot be disabled.
• Functional cookies: remember your language preference, display settings, and other personalisation choices to improve your experience across sessions.
• Analytics cookies: collect aggregated, anonymised data about how visitors use the platform, which pages are most visited, and where errors occur, enabling us to improve the platform over time.

You may manage or withdraw consent for functional and analytics cookies at any time via the cookie settings accessible from the platform footer. Withdrawing cookie consent may affect certain non-essential features of the platform but will not prevent you from using core services.

7. Sharing Your Information

7qbet does not sell, rent, or otherwise commercialise your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and card network partners receive the minimum data necessary to authorise and settle your transactions.
• Game technology providers: providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised session identifiers to deliver their game content and to maintain fairness and RNG audit trails.
• Identity verification partners: third-party KYC service providers may process your identity documents and verification data solely for the purpose of confirming your eligibility to use the platform.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory obligation, 7qbet may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities.

All third parties with whom 7qbet shares personal data are bound by contractual obligations to process that data only for the specified purpose and to maintain appropriate technical and organisational security measures. 7qbet does not authorise any third party to use your data for their own independent marketing or commercial purposes.

8. Data Retention

7qbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention period required by applicable law or regulation. In practice, this means: account data is retained for the duration of your account plus a minimum of five years following account closure to comply with financial record-keeping requirements; KYC documents are retained for a minimum of five years from the date of verification; transaction records are retained for a minimum of five years from the date of each transaction; support correspondence is retained for a minimum of two years from the date of each interaction.

When personal data is no longer required and no legal obligation requires its continued retention, 7qbet will securely delete or anonymise that data so that it can no longer be attributed to any individual.

9. Data Security

7qbet employs a range of technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data transmitted between your device and the 7qbet platform, access controls restricting personal data access to authorised personnel only, regular security assessments and vulnerability testing, and secure data storage with encrypted backups.

While 7qbet takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights or freedoms, 7qbet will notify affected users without undue delay and will take all appropriate remedial action.

10. International Data Transfers

Some of 7qbet's technology partners and game providers operate infrastructure outside Bangladesh. Where personal data is transferred outside the country in which it was collected, 7qbet takes steps to ensure that appropriate safeguards are in place, including contractual protections equivalent to the standard contractual clauses used in internationally recognised data protection frameworks. By using the platform you acknowledge that your data may be processed in jurisdictions outside Bangladesh subject to these protections.

11. Children's Privacy

The 7qbet platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will delete that data and close the associated account promptly. If you believe a minor has registered on the platform, please notify us immediately at [email protected].

12. Links to Third-Party Websites

The 7qbet platform may contain references to game providers and payment services that operate their own websites and privacy practices. 7qbet is not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any third-party services you interact with independently of the 7qbet platform.

13. Changes to This Privacy Policy

7qbet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the features and services offered on the platform. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will provide reasonable advance notice via the platform or by email to your registered address.

The effective date at the top of this policy indicates when it was last updated. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this policy periodically to stay informed about how 7qbet protects your information.

14. Contact Us

If you wish to exercise any of your data rights, have a question about this Privacy Policy, or want to raise a concern about how 7qbet handles your personal data, please contact our support team. We are committed to resolving all privacy-related inquiries promptly and transparently.

Support email: [email protected] — available 24/7 in English. We aim to respond to all privacy-related requests within thirty days of receipt.